Evidence Based Methods to Make Conflict Resolution Effective and Productive

Evidence Based Methods to Make Conflict Resolution Effective and Productive is organized by AMDA - The Society for Post-Acute and Long-Term care Medicine.

Activity Created: 03/2023
Credits Expire: 03/2026

Description:
This workshop discusses the origins of conflict that occur in the workplace and best practices for conflict management. Participants will explore various types of conflicts that pose a challenge (such as emergency management, family dissatisfaction, clinician disagreements and conflicts between physician and administrators) and learn to identify each participant’s needs and perspectives. Participants will role play to receive rapid feedback as they learn to apply new skills, such as effective listening and verbal de-escalation techniques. The emphasis will be on providing the tools to reimagine conflict as a means for quality improvement and positive organizational change by providing a safe forum for all diverse voices to be heard and to take positive advantage of conflict.

Learning Objectives:
At the completion of this session, learners will be able to:
• Review the twelve steps in conflict resolution.
• Apply conflict resolution steps to case-based scenarios: a. An emergency – disaster situation (Infectious Disease scenario) b. A family situation with conflict (family upset about care of their loved one) c. Clinician conflict (Medical director and prescribing physician) d. Administrator conflict (Medical Director and Administrator).
• Discuss the different perspectives from the Medical Director, Administrator, Nursing Supervisor, attending physician and staff.