Communication Course for Healthcare Professionals: Navigating Challenging Conversations Across the System 2025

Communication Course for Healthcare Professionals: Navigating Challenging Conversations Across the System 2025 is organized by University of British Columbia Continuing Professional Development (UBC CPD) and will be held on Jan 31, 2025 at The Arbutus Club, Vancouver, British Columbia, Canada.

Overview:
Learn how to effectively navigate challenging conversations across the health care system. New communications skills will allow you to enhance the health care system, improve outcomes and lead to better patient and healthcare practitioner satisfaction.

In this one-day workshop you will learn a simple four-stage framework to navigate difficult conversations. After the workshop, you’ll benefit from a 30-minute personalized coaching call and have opportunities to share with peers and program facilitators your insights, successes and challenges.  

Skills Gained:
Upon completion of this professional development program, participants will be able to:

• Apply an evidence?based model to enhance communication and partnership skills for providers across the healthcare system.
• Recognize common challenging communication patterns that can arise in healthcare?related environments, leadership roles, and organizational relationships.
• Identify and apply the qualities of a learning conversation for the purpose of effective communication.
• Practice applying a structured communication approach to one’s own scenarios and cases, utilizing peer and facilitator feedback.
• Identify and commit to incorporating newly honed communication skills in one’s own environment for the purpose of improved patient and self?satisfaction.

Course Milestones:

• Part 1: Full day workshop
• Part 2: Peer check-in (15-min, 3-weeks post-workshop)
• Part 3: Coaching call (30-min, 6-weeks post-workshop)
• Part 4: Reflective exercise (12-weeks post-workshop)
• Part 5: Course complete -- credits issued