The Hearing Aid Patient Journey: Differentiating Your Services in Changing Times

The Hearing Aid Patient Journey: Differentiating Your Services in Changing Times is organized by A.T. Still University (ATSU) Continuing Education and will be held from Sep 24 - 26, 2024 at A.T. Still University, Mesa, Arizona, United States of America.

Description:
This workshop takes participants through a hands-on walk-through of the hearing aid patient journey. We will take a deep dive into the hearing provider/ patient experience. It includes both the theory and practical components of subjective outcome measures, cognitive screeners, diagnostic testing, real-ear measurements, and test box measurements. We will spend time learning about and practicing validation and verification of advanced features, including frequency lowering technologies, CROS/BiCROS fittings, OTCs, real ear to coupler difference (RECD), and hearing instrument test (HIT) box measurements.
Get ready for three days of interactive discussions and hands-on activities during which you will learn how to use the equipment to its maximum capabilities, leading to loyal and long-term patients.

Learning Objectives:
• Identify all tests in their audiology toolkit and how to use them in the patient journey
• Demonstrate how to complete an effective case history to improve patient outcomes
• Perform all special tests available and how to integrate them into the patient journey to maximize outcomes
• Identify the appropriate hearing aid styles and configuration based on a variety of patient demographics
• Perform and interpret real ear measurements (REM) and hearing instrument test (HIT) measurements using the Affinity Compact
• Demonstrate how to use built-in counselling tools to improve patient outcomes
• Effectively use built-in features to improve patient satisfaction and remove the need for additional follow up visits, saving you time
• Explain the tools available for re-assessment and understand the benefits of these to both the patient and clinician –
• Describe the importance RECD and how to perform them
• Perform verification of CROS/BiCROS fittings using the Affinity Compact
• Perform and interpret verification of advanced hearing aid features both in ear and in the test box
• Describe the purpose and benefit of the visible speech mapping tool